Terms and Conditions
I. Basic Provisions
I.1. These General Terms and Conditions of Business (hereinafter referred to as “GTC”) regulate the relations between the parties to the Purchase Contract, where on the one hand stands VAT Electronic s.r.o., ID No.: 285 82 543, with its registered office in Ostrava, Těšínská 28/264, 716 00, registered in the Commercial Register kept at the Regional Court of Ostrava, Section C, Insert 33033, as the Seller and hereinafter referred to as the Seller, and on the other hand the Buyer and hereinafter referred to as the Buyer.
I.2. Contact details of the Seller:
tel: +420 774 778 797
e-mail: info@duremote.hu
I.3. Buyer stands for a natural person in the capacity of a consumer or a natural person of legal entity engaged in business.
The Buyer - Consumer and hereinafter referred to as “Buyer-Consumer” is any person who, outside the scope of his business activity or outside the scope of his independent exercise of his profession, concludes a contract with the entrepreneur or otherwise deals with him.
The Buyer - Entrepreneur and hereinafter referred to as “Buyer - Entrepreneur” is the person who independently carries out on his own account and responsibility gainful activity in a trade or similar manner with the intention to do so consistently for profit. For the purposes of consumer protection and for the purposes defined in Section 1963 of Act No. 89/2012 Coll., the Civil Code, as amended, an entrepreneur shall also be deemed to be any person who enters into contracts in connection with his or her own business, manufacturing or similar activity or in the independent exercise of his or her profession, or a person who acts on behalf of or on behalf of an entrepreneur. In the event that the Buyer indicates his/her business ID number in the order, he/she acknowledges that he/she acts as a Buyer - Entrepreneur in the contractual relationship with the Seller.
I.4. By creating an order, the Buyer confirms that he/she has read the GTC before concluding the contract. An integral part of the GTC are the information for the Buyer-Consumer before concluding the contract contained in point II., the terms of complaint contained in point VII. and data protection contained in point XII. By creating an order, the Buyer further confirms that he/she agrees to the above document in the version that is effective and valid at the time of creating the order.
II. Information for Buyers-Consumers Before Concluding a Contract
II.1. The Seller communicates the following to the Buyer-Consumer:
II.1.1. the cost of means of distance communication does not differ from the basic rate
II.1.2. the buyer is obliged to pay the purchase price before taking delivery of the goods
II.1.3. the prices of the goods and services on the website operated by the Seller – https://www.duremote.hu (hereinafter referred to as the “Website”) are quoted inclusive and exclusive of VAT, including all charges provided for by law, however, the cost of delivery of goods or services varies according to the chosen method and provider of transport and the method of payment of the order
II.1.4. The Buyer-Consumer has the right to withdraw from the contract, with the exceptions set out below, within the thirty day period that is running:
- in the case of a purchase contract, from the date of receipt of the goods
- from the date of receipt of the last piece of goods, if the Buyer-Consumer orders several pieces of goods within one order, which are delivered separately
- from the date of receipt of the last item or part of the goods consisting of several items or parts
- from the date of acceptance of the first delivery of the goods, if the contract provides for regular delivery of the goods for an agreed period of time
II.1.5. The Buyer-Consumer may withdraw from the contract by any unambiguous statement made to the Seller. The Seller recommends the Buyer to send the completed withdrawal form to the return address of the Seller´s registered office, or to send the withdrawal to the Seller´s e-mail address.
II.1.6. The Buyer-Consumer cannot withdraw from the contract:
- the provision of services, if they have been provided in full, in the case of performance for consideration, only if it has begun with the prior express consent of the consumer before the expiration of the withdrawal period
- the delivery of goods or services, the price of which depends on financial market fluctuations independent of the Seller´s will
- supplying goods made to the consumer´s requirements or tailored to his or her personal needs
- the delivery of perishable goods or goods with a short shelf life
- urgent repairs or maintenance to be carried out at a place designated by the consumer at his express request
- the delivery of goods in sealed packaging which, for health or hygiene reasons, is not suitable for return after the consumer has broken it
- the delivery of digital content not delivered on a tangible medium after the performance for consideration has begun with prior express consent
- and other reasons listed in Section §1837 of the Civil Code
II.1.7. In the event of withdrawal from the contract, the Buyer-Consumer bears the costs associated with the return of the goods to the Seller.
II.1.8. The contact e-mail address of the Seller is info@duremote.hu .
III. Agreement
III.1. Method of ordering goods and services
III.2. Order confirmation
III.3. Delivery of goods
III.3.1. By the Purchase Contract, the Seller undertakes to hand over to the Buyer the goods which are the subject of the purchase and to enable the Buyer to acquire the ownership right to these goods.
III.3.2. The Buyer becomes the owner of the item by full payment of the purchase price.
III.3.3. In the event that the Seller is to ship the item, the Seller shall hand over the item to the Buyer-Entrepreneur by handing it over to the first carrier for transportation.
III.3.4. In the event that the Seller delivers a larger quantity of goods than agreed, the purchase contract is also concluded for this excess quantity, unless the Buyer has rejected it without undue delay.
III.4. Transfer of risk of damage
III.4.1. A thing is defective if it does not have the agreed characteristics.
III.4.2. The Buyer shall inspect the item as soon as possible after the risk of damage to the item has passed.
III.4.3. The risk of damage passes to the Buyer upon acceptance of the goods.
III.4.4. Damage to the item, which occurs after the risk of damage to the item has passed to the Buyer, does not affect his obligation to pay the purchase price, unless the Seller caused the damage by a breach of this duty.
IV. Delivery Method and Delivery Time
IV.1. The Seller shall deliver the goods without undue delay, but not later than 30 days from the date of conclusion of the purchase contract.
IV.2. For orders placed before 10 a.m. on a business day and for products that are in stock, the Seller sends the shipment the same day.
IV.3. The goods can be delivered in the following ways: by Packeta Group (local carrier, GLS, DPD etc.), Post, UPS or DHL. More detailed information on price and delivery time can be found here .
V. Order Cancellation
V.1. The Buyer may cancel any order in the system himself, provided that the cancellation request is submitted before the order commences processing.
V.2. When the order commences processing, it becomes non-cancellable, and the shipment process is initiated.
VI. Exchange of Unused Goods
VII. Warranty and Claims (Claiming Rights from Defective Performance)
VII.1. Purchased goods are covered by a 2-year warranty, unless otherwise stated below. The Seller shall settle any claims to the satisfaction of the Buyer by individual agreement with the Buyer and in accordance with applicable law. A technician will personally attend to the Buyer at each claim.
VII.2. The Seller shall issue a proof of purchase with the statutory details as proof of warranty. According to an individual agreement, the warranty may be provided in the form of a warranty certificate.
VII.3. The Buyer – Consumer has the right to apply a method of removing the defect that is not impossible or unreasonably expensive. This shall be assessed in relation to the type of defect, the value the item would have without the defect and whether the defect can be removed without significant complications for the Buyer-Consumer. The Seller may then refuse to remove the defect if it is impossible or unreasonably costly to do so.
VII.4. The limit for exercising rights arising from defective performance
VII.4.1. The time limit for exercising rights from defective performance begins on the day when the Buyer has taken over the goods. This date is indicated on the proof of purchase / warranty certificate. The time limit is:
- for new goods 2 years
- for used goods 12 months
VII.4.2. In the case of a Buyer-Entrepreneur, the time limit for exercising the rights from defective performance may be regulated differently, in which case this information is indicated when ordering the goods and takes precedence.
VII.4.3. The time limit shall end on the date that is numerically the same as the date on which it began, the relevant number of months later. In the event of replacement of the goods within the framework of a claim, no new time limit shall run, the time limit starting from the moment of receipt of the goods by the Buyer shall be the operative time limit.
VII.5. Quality on acceptance
VII.5.1. The Seller shall be liable to the Buyer that the item is free from defects upon receipt. In particular, the Seller shall be liable to the Buyer for the following:
- the item corresponds to the agreed description, type and quantity, as well as quality, functionality, compatibility, interoperability and other agreed characteristics
- the item is suitable for the purpose for which the Buyer requires it and to which the Seller has agreed
- it is supplied with the agreed accessories and instructions for use, including assembly or installation instructions
VII.5.2. The Seller shall furthermore be liable to the Buyer that in addition to the agreed characteristics:
- the item is suitable for the purpose for which the item is normally used, including with regard to the rights of third parties, legislation, technical standards or industry codes of practice, if there are no technical standards
- the item corresponds in quantity, quality and other characteristics, including durability, functionality, compatibility and safety, to the usual characteristics of items of the same kind that the Buyer can reasonably expect, also taking into account public statements made by the Seller or another person in the same contractual chain, in particular advertising or labelling
- the item is delivered with accessories, including packaging, assembly instructions and other instructions for use that the Buyer can reasonably expect
- the item corresponds in quality or workmanship to the sample or model provided by the Seller to the Buyer before the conclusion of the contract
VII.5.3. If the defect manifests itself within twelve months of the Buyer´s acceptance of the item, the item shall be deemed to have been defective when the Buyer accepted the item, unless the nature of the item precludes this. Unless otherwise stated, the Buyer shall have the right to assert the right of a defect that occurs in the item within two years of acceptance except:
- for an item sold at a lower price because of a defect for which the lower price was agreed
- wear and tear caused by normal use
- in the case of a used item, for a defect corresponding to the degree of wear and tear that the item already had when the Buyer took over the item
- if the nature of the case so requires
VII.5.4. The Seller does not guarantee the compatibility of the sold item with other components not approved by the Seller, if this functionality was not agreed in the purchase contract or if such functionality is not usual for the item or if it is not declared.
VII.5.5. The Buyer shall not be entitled to the right of defective performance if the Buyer knew about the defect of the item before taking over the item or if the Buyer himself caused the defect.
VII.6. Substantial breach of contract
VII.6.1. If the defect causes a material breach of contract and occurs within the specified period, the Buyer has the right:
- for delivery of a new item
- for delivery of the missing item
- to repair the item
- a reasonable discount on the purchase price
- to withdraw from the contract
VII.6.2. If the defect concerns only a part of the item and if this part can be replaced, the Buyer can only demand the replacement of the part. Similarly, the Buyer may not demand a disproportionately expensive method of removing the defect or an impossible method of removing the defect. If the Buyer fails to exercise his right under defective performance in time, he shall have the right as if there had been an insubstantial breach of contract.
VII.7. Non-substantial breach of contract
VII.7.1. If the defect causes an insignificant breach of contract, the Buyer is entitled to:
- removal of defects
- a reasonable discount on the purchase price
VII.7.2. As long as the Buyer does not exercise the right to a discount on the purchase price or does not withdraw from the contract, the Seller may supply what is missing or remedy the legal defect. The Seller may remedy other defects at its option by repairing the item or by supplying a new item; the choice must not cause unreasonable costs to the Buyer.
VII.7.3. The Buyer may request delivery of a new item or replacement of a part even if the defect is repairable but the Buyer cannot use the purchased goods properly due to the recurrence of the defect after repair. The Buyer may exercise this right if the goods need to be claimed for a third time. If three or more defects occur simultaneously, the Buyer has the same right. In addition, the Buyer-Consumer has the right to withdraw from the contract.
VII.7.4. If the Buyer has not notified the defect without undue delay after it could have been discovered by timely inspection and sufficient care, the court shall not grant the Buyer the right of defective performance. If the defect is a latent defect, the same shall apply if the defect was not notified without undue delay after the Buyer could have discovered it with reasonable diligence, but at the latest within two years after delivery of the goods.
VII.8. Warranty conditions
VII.8.1. The Buyer is obliged to inspect the goods without undue delay after receipt, including the functionality, completeness and intactness of packaging.
VII.8.2. The guarantee for quality arises from the Seller´s declaration that he will satisfy the Buyer beyond his legal rights from defective performance. The warranty period starts from the handover of the item to the Buyer.
VII.8.3. The Buyer shall not be entitled to the warranty if the defect was caused by an external event after the risk of damage to the goods has passed to the Buyer.
VII.8.4. The Buyer must reproach the Seller for the defect covered by the warranty within the period determined by the length of the warranty period, i.e. within two years from the handover of the item to the Buyer.
VII.8.5. In the event of discrepancies, the Buyer shall report these discrepancies to the Seller. In the case of acceptance from the carrier, they shall be noted in the handover report. The Buyer also has the option to refuse to accept the shipment. The Buyer may also report discrepancies to the Seller´s e-mail address info@duremote.hu . The Seller recommends attaching photo documentation of the discrepancies.
VII.8.6. The provisions of this clause are without prejudice to the statutory time limit for the exercise of rights arising from defective performance. The Buyer may also claim the item for incompleteness or damage to the packaging subsequently, but the Seller may prove that it is no longer a breach of the contract.
VII.9. Complaint procedure
VII.9.1. The Buyer may send the complaint to the Seller´s registered office address. The Seller recommends sending the goods as a registered letter in a bubble envelope. The Seller does not accept shipments sent cash on delivery. The complaint shipment must contain the goods complained of, including all accessories. The Seller also recommends enclosing the proof of purchase or a copy thereof, or other appropriate means to prove the warranty of the goods (e.g. order number), a description of the defect and the Buyer´s contact details.
VII.9.2. The Buyer acknowledges that if he fails to deliver the goods including complete accessories, the purchase price will be reduced by the price of the undelivered accessories in the event of the Buyer´s withdrawal from the contract.
VII.10. Exclusions
VII.10.1. The warranty does not cover:
- defects caused by normal use (e.g. rubbed off labels on the remote control buttons)
- defects caused by improper storage of the goods (e.g. corrosion of battery contacts)
- defects caused by improper installation, handling or neglect of the goods
- defects caused by mechanical damage to the goods (e.g. spilling liquid on the remote control)
VII.11. Complaint handling
VII.11.1. If it is a Buyer-Consumer, the Seller decides on the complaint immediately, in case of complex cases within three working days. This time does not include the time required for a professional assessment of the defect. The Seller shall settle the complaint including the removal of the defect within 30 days from the date of filing the complaint.
VII.11.2. If it is a Buyer-Entrepreneur, the Seller decides on the complaint within 30 days from the date of the complaint. The Buyer-Entrepreneur will be informed of this by e-mail.
VII.11.3. After a claim has been settled by repair or replacement, the warranty of the equipment is extended for the duration of the claim.
VII.11.4. The Seller shall issue the Buyer a written confirmation of the date and manner of settlement of the complaint, in which it shall also indicate the duration of the complaint, or the reason for rejection of the complaint. The Seller shall notify the Buyer of the settlement of the claim by e-mail.
VII.11.5. These arrangements are without prejudice to the statutory time limit for the exercise of rights arising from defective performance.
VII.11.6. If no defects are found on the claimed product and the complaint is deemed unfounded, the customer is obliged to cover all costs related to transport and return shipping of the product.
VIII. Return of Goods (Withdrawal from the Contract)
VIII.1. The Buyer-Consumer has the right to withdraw from the contract within 30 days from the date of receipt of the goods, even without giving any reason.
VIII.2. The Buyer-Consumer has the option to withdraw from the contract by filling in the sample form on the Seller´s website or by other correspondence.
VIII.3. If the Buyer-Consumer withdraws from the contract, the Buyer-Consumer shall send or hand over to the Seller without undue delay, no later than within 14 days of withdrawal from the contract, the goods received from him. The Buyer-Consumer shall bear the costs of returning the goods.
VIII.4. The Seller shall return to the Buyer-Consumer without undue delay, no later than within 14 days of withdrawal from the contract, all funds, including delivery costs, received from him on the basis of the contract, in the same manner. The Seller may reimburse the Buyer-Consumer for the delivery costs of the goods corresponding to the cheapest delivery method offered. However, the Seller is not obligated to refund the cost of the return shipment; only the initial delivery cost paid by the customer with the order will be refunded.
VIII.5. If the Buyer-Consumer withdraws from the contract, the Seller is not obliged to return the received funds to the Buyer-Consumer before the Buyer-Consumer delivers the goods to him or proves that he has sent the goods to the Seller.
VIII.6. The Buyer-Consumer shall be liable to the Seller only for the reduction in the value of the goods resulting from the handling of these goods in a manner other than which is necessary with respect to their nature and characteristics. The Seller recommends and asks the Buyer to return the goods in the original packaging – without such packaging, the Seller incurs damage and the goods are harder to put back on the market.
VIII.7. The Buyer-Entrepreneur may withdraw from the contract within 30 days after agreement with the Seller. If the Buyer-Entrepreneur is allowed to withdraw from the contract, the Seller is entitled to a reduction of the refunded purchase price by the amount by which the value of the goods has been reduced.
VIII.8. The Seller may withdraw from the Contract in the event that the goods in question have ceased to be manufactured or supplied, or cannot be delivered to the Seller from the Seller´s supplier at the originally agreed price. The Seller may also withdraw from the contract in the event of an obvious error in the price of the goods.
VIII.9. Handling of undelivered parcels
VIII.9.1. The delivery of goods (“Products”) purchased by the Buyer-Consumer is deemed to have been successfully executed upon the delivery service's attempt to deliver the Products at the delivery address provided by the Buyer-Consumer.
VIII.9.2. In instances where the Products are not accepted by the Buyer-Consumer, or if the Buyer-Consumer fails to pick up the Products from a designated delivery service location, such action or inaction shall constitute a breach of contract by the Buyer-Consumer.
VIII.9.3. Should the Buyer-Consumer wish for the Products to be resent after a failed delivery attempt due to reasons attributable to the Buyer-Consumer, the Seller may agree to arrange for redelivery. In such cases, the Buyer-Consumer may be requested to cover all additional shipping costs associated with the redelivery.
VIII.9.4. The Seller reserves the right to withhold the return of any shipping fees paid by the Buyer-Consumer for the initial delivery attempt.
IX. Environmentally Friendly Disposal of the End-of-Life Remote Controls
IX.1. The Seller shall contribute to the take-back of electrical equipment. End-of-life remote controls do not belong in municipal waste. The complete remote control must be handed in at the take-back points listed at www.retela.cz , at the last dealer or on the websites of other collection schemes. Dropping off used electrical equipment at the correct location will allow it to be included in the green management process resulting in proper treatment and recycling. The recycling contribution is included in the price of the product. The Seller duly assumes responsibility for its products and for financing their collection and environmentally sound disposal.
X. Information Obligation
X.1. According to the Sales Records Act, the Seller is obliged to issue a receipt to the Buyer. At the same time, he is obliged to register the received sales with the tax administrator online, in case of technical failure, within 48 hours at the latest.
XI. Out-of-Court Settlement of Consumer Disputes
XI.1. The Buyer-Consumer may apply for out-of-court settlement of a consumer dispute to an out-of-court consumer dispute resolution body, such as the Czech Trade Inspection Authority. He can do so on the website www.coi.cz . Before proceeding to this solution, the Seller politely asks the Buyer to contact the Seller in order to resolve the situation.
XII. GDPR, Processing and Protection of Personal Data
XII.1. Data Protection Declaration
XII.1.1. Personal data is protected from disclosure and use by third parties. They are used only for the dispatch of the ordered shipment and for communication with the customer.
Laws and regulations – Act No. 101/2000 Coll. on the protection of personal data.
In compliance with Regulation (EU) 2016/679 of the European Parliament and the Council, effective from 25.05.2018, according to Article 13, paragraph 2 e), the customer, by registering and creating a customer account, provides and the supplier processes the following data:
- first name, surname, street, city, postcode
- company name and registered office, ID number, VAT number
- telephone number, e-mail
- name of the goods and their specification
XII.1.2. The data are necessary for the conclusion and performance of the purchase contract. In the event of failure to fill in one or more data, the goods cannot be delivered. The data are used exclusively for order processing, invoicing and delivery of goods.
XII.1.3. The data collected is not provided to third parties for marketing or other purposes. We never send any e-mails to our customers that are not directly related to that particular order, nor any “news” or the like. All information e-mails from the Seller relate only to the order placed – the Seller only sends information about:
- receipt of the order
- its status
- shipment + tracking number
- purchase satisfaction questionnaire
XII.2. Satisfaction questionnaire
XII.2.1. By completing your purchase with us, you acknowledge and agree that you may receive a request to review your experience via Google Reviews or Trustpilot. We value your feedback and use it to continually improve our service. Please note that the only information we share with Google Reviews and Trustpilot is your order number and email address. If you do not wish to receive review requests, you have the option to unsubscribe permanently.
XII.3. The customer has the possibility to request cancellation of the customer´s account
XII.3.1. Data stored during user registration without a completed order will be deleted from the database at the customer´s request. Data stored during the conclusion of a purchase contract and a completed order can be deleted after the expiration of the statutory period according to the Accounting Act, Act No. 563/1991 Coll., paragraph 31 of this Act.
XII.3.2. The customer shall send the withdrawal of consent to the processing of personal data to the e-mail address info@duremote.hu , namely:
- from the same e-mail address to which the customer account is registered
- from another e-mail address, provide the full registration details for verification
XII.3.3. Cancellation of the customer´s account will be made within 30 days and the customer will receive information about the processing method.